Legal

SMS Terms of Service

Last updated: July 25, 2026

Program description

PropLane property management messaging (“the Program”) sends two kinds of text messages from PropLane numbers:

Tenancy messages — two-way conversational texts between property managers and their residents regarding an active tenancy, for example rent reminders, maintenance and work-order updates, scheduling, and messages relayed between a resident and their property manager through a dedicated PropLane number.
Tour and rental-inquiry messages — texts to prospective residents about tour scheduling and their rental inquiry, sent to the number they provide when requesting a tour or contacting a property.

For both, message frequency varies and message and data rates may apply. The Program does not send marketing or promotional content.

Opting in

There are two ways to opt in, depending on the messages you want to receive:

Tenancy messages — you opt in by entering your mobile number in the PropLane app or website, verifying ownership of that number with a one-time passcode, and checking an explicit consent box agreeing to receive text messages about your tenancy.
Tour and rental-inquiry messages — you opt in by checking the explicit consent box on the tour-scheduling or send-a-message form when you provide your phone number, agreeing to receive text messages from PropLane about tour scheduling and your rental inquiry at that number.

Consent is optional and is not a condition of any purchase, of your tenancy, or of booking a tour or sending a message.

Message frequency and rates

Message frequency varies.
Message and data rates may apply. Check with your mobile carrier for details.
Carriers are not liable for delayed or undelivered messages.

How to get help

Reply HELP to any PropLane message for help, or contact our support team at support@prop-lane.space.

How to opt out

Reply STOP to any PropLane message to unsubscribe. You will receive one final message confirming your opt-out, after which no further messages will be sent to your number. You can re-subscribe at any time by replying START or by opting in again through the app.

Privacy

Our Privacy Policy describes how we handle your information. Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing purposes.

Contact

PropLane Seattle Housing
5259 Brooklyn Ave NE
Seattle, WA 98105
United States
support@prop-lane.space

Program description

PropLane property management messaging (“the Program”) sends two kinds of text messages from PropLane numbers:

Tenancy messages — two-way conversational texts between property managers and their residents regarding an active tenancy, for example rent reminders, maintenance and work-order updates, scheduling, and messages relayed between a resident and their property manager through a dedicated PropLane number.

Tour and rental-inquiry messages — texts to prospective residents about tour scheduling and their rental inquiry, sent to the number they provide when requesting a tour or contacting a property.

For both, message frequency varies and message and data rates may apply. The Program does not send marketing or promotional content.

Opting in

There are two ways to opt in, depending on the messages you want to receive:

Tenancy messages — you opt in by entering your mobile number in the PropLane app or website, verifying ownership of that number with a one-time passcode, and checking an explicit consent box agreeing to receive text messages about your tenancy.

Tour and rental-inquiry messages — you opt in by checking the explicit consent box on the tour-scheduling or send-a-message form when you provide your phone number, agreeing to receive text messages from PropLane about tour scheduling and your rental inquiry at that number.

Consent is optional and is not a condition of any purchase, of your tenancy, or of booking a tour or sending a message.