Privacy Policy

Who we are

PropLane (“we,” “us”) provides property management software operated by PropLane Seattle Housing. This policy describes how we collect, use, and protect information when you use the PropLane website at prop-lane.space and our iOS and Android mobile applications (collectively, the “Service”).

Information we collect

• Account information: name, email address, phone number, and role (property manager or resident) when you create an account or are invited by your property manager.
• Property and tenancy data: lease details, payment history, maintenance requests, documents, and messages you submit through the Service.
• Payment information: rent and subscription payments are processed by Stripe. We do not store full card or bank account numbers on our servers.
• Mobile app data: push notification tokens when you opt in to alerts; camera or photo library access only when you choose to attach images to documents or work orders.
• Usage data: standard technical logs (such as IP address, browser or device type, and pages visited) to operate, secure, and improve the Service.

How we use information

• Provide, maintain, and improve the PropLane platform
• Process payments and send transaction-related communications
• Send email, SMS, and push notifications related to your account (for example, rent reminders and messages)
• Authenticate users and prevent fraud or abuse
• Comply with legal obligations

How we share information

We share information with service providers that help us operate PropLane, including Supabase (authentication and database hosting), Stripe (payments), Twilio (SMS), Resend (email), Google (sign-in and optional Calendar and Gmail integrations), and Google Firebase (push notifications). We do not sell your personal information.

We may disclose information if required by law, to protect our rights or users, or in connection with a merger, acquisition, or sale of assets, with notice where appropriate.

SMS / text messaging

When you provide your mobile number and opt in to text messages, we use it to send account and tenancy-related messages (for example, rent reminders, maintenance updates, and messages relayed between you and your property manager or resident) or, if you opted in on a tour or contact form as a prospective resident, messages about tour scheduling and your rental inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

Mobile opt-in information and consent will not be shared with third parties or affiliates for marketing purposes.

We retain records of your SMS consent (the wording you agreed to, and when) for as long as required to demonstrate compliance. To have your number removed, reply STOP or contact us using the details below. See our SMS Terms of Service for full program details.

Google sign-in, Calendar, and Gmail

You may sign in with Google or connect your Google Calendar to PropLane. When you do, we receive your Google account email and, if you authorize it, access to your Google Calendar events through Google's APIs.

We use Google Calendar data only to provide features you request, such as:

• Showing your personal busy time on your manager calendar so you avoid double-booking property tours
• Creating and updating calendar events for tours and work you schedule in PropLane
• Blocking tour availability on your public listing when your calendar is busy

Calendar data is tied to the manager account that connected it. We do not use Google Calendar data for advertising, and we do not sell it. Other managers or residents cannot see the details of your personal Google events — only blocked time may appear on your scheduling views.

Managers and vendors may also optionally link Gmail to auto-track payment receipts. When enabled, PropLane searches recent messages that match supported payment providers, such as Zelle or Venmo, and reads the sender, subject, and message body only to identify a payment reference and amount. We use that information to match a receipt to a charge or work order and mark the corresponding payment record as paid. PropLane does not send, modify, or delete Gmail messages, and does not use Gmail data for advertising.

Google access and refresh tokens are stored for the connected PropLane account so requested Calendar and Gmail synchronization can continue. Gmail message content is processed for payment matching; PropLane stores the resulting payment status and source message identifier rather than a copy of the full message.

You can disconnect Google Calendar or Gmail at any time from the applicable PropLane portal settings. You can also revoke PropLane's access from your Google Account permissions.

PropLane's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Your choices

• Update profile information in the manager or resident portal.
• Disconnect Google Calendar or Gmail from the applicable portal settings.
• Disable push notifications in your device Settings.
• Delete your account at any time from your portal’s profile or settings page. This permanently removes your profile and personal data; business records other users rely on (such as lease and payment history) may be retained as described under Data retention.
• Residents: contact your property manager for questions about tenancy data.

Data retention

We retain information for as long as your account is active or as needed to provide the Service and meet legal, accounting, or reporting requirements.

Security

We use industry-standard safeguards, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure.

Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the revised version at this URL and update the “Last updated” date above.

Contact us

For privacy questions, contact us at support@prop-lane.space or send a message.

PropLane Seattle Housing
5259 Brooklyn Ave NE
Seattle, WA 98105
United States